How it works

Sending a watch off can feel daunting. Here’s exactly how it goes — designed so your watch is tracked and in expert hands at every step.

1. 1

   Ask for a free quote

   Tell me the watch and what’s wrong, and add a photo or two. No payment, no obligation — I’ll reply within 1 business day.

2. 2

   I send an estimate

   You get an indicative quote from your photos, with no obligation. If you’re happy to go ahead, I’ll tell you how to post it in.

3. 3

   Send it in — safely

   I’ll send you a simple safe-packing guide, or you can drop it to one of my partner jewellers. Post it by tracked post so you can follow it the whole way.

4. 4

   I confirm & inspect

   I’ll message you the moment it arrives, inspect it properly, and confirm the final price. No work begins until you approve it — and if you’d rather not go ahead, I’ll post it straight back (you just cover the return postage).

5. 5

   Track the progress

   Follow your repair any time with your ticket number, and I’ll keep you posted along the way.

6. 6

   Pay & I return it

   Once it’s done you pay online, and I post it back to you by tracked post — backed by a 12-month guarantee.